Frequently Asked Questions
Got some questions? Below are some of the questions that we frquently get.
VoIP FAQs
WHAT IS VOIP?
VoIP is a communications technology that allows you to make phone calls through your broadband connection rather than a landline. VoIP is an abbreviation for Voice over Internet Protocol, which is an open standard for making phone calls over the Internet. VoIP is also known as Voice over IP by others.
A common setup includes an internet router and a handset connected to it. The handset or business phone system transmits your voice over the internet in the same way as a physical landline would. The only difference is that the underlying technology is the Internet rather than a landline.
WHAT IS A SIP?
SIP (Session Initiation Protocol) is the de factor signaling standard for real time communication including VoIP. SIP is open standard which allows a logical connection between an IP PBX and a Service Provider’s application servers that allows voice over IP traffic to be exchanged between the two.
HOW IS THE CALL QUALITY OF A VOIP?
The speed and dependability of your internet have an impact on how well cloud communications services handle calls.
In comparison to conventional landlines, you will notice a significant improvement in call quality. Due to their lower audio bandwidth, landlines are more likely to have calls that are muddled or hazy. HD Voice technology is used in VoIP calls to accomplish this.
Your ability to handle HD Voice calls will be based on how quickly you can download and upload files online. Use the VoIP speed test to find out how fast your internet is.
DO I NEED TO HAVE AN EXISTING VOIP PHONE?
No, you are not required to already own a VoIP phone. You can use your existing phone, purchase a phone, or rent a phone from your Internet provider because VoIP phones follow recognized internet standards.
To make VoIP calls, you can completely do without a desk phone and utilize the free softphone software on your computer, laptop, or smartphone.
IS INTERNET SERVICE INCLUDED WITH YOUR VOIP PHONE SERVICE?
No, we do not provide internet service as a part of our plans.
WHAT ARE INTERNATIONAL CALLING RATES FOR VOIP?
For complete rate list please click here
ARE CONFERENCE CALLS SUPPORTED ON VOIP?
Yes, you can make use of this feature even using VoIP. It even lets you record your calls, set up IVR, call whisper; you can administer all these features from the admin feature.
DID FAQs
WHAT IS DID VIRTUAL NUMBER & HOW IT WORKS?
A virtual number is a phone number without a directly connected phone line, often known as direct inward dialing (DID) or access numbers. These numbers are typically set up to route incoming calls to one of the pre-established phone numbers the client selects, whether it be fixed, mobile, or VoIP. A virtual number can function as a bridge between VoIP and PSTN communications.
Virtual number subscribers can utilize their current phones without having to buy any new hardware by using one of the numerous types of software that are readily available.
WHAT TYPES OF PHONE NUMBERS DO YOU OFFER?
We offer Virtual TFN, Landline and National DIDs.
Toll-Free phone numbers that let your clients call you without spending any money. A toll-free number in the US and Canada starts with the prefix 1-800, 1-866, 1-877, or 1-888. They are 0-808 or 0-800 numbers in the UK.
Local phone numbers with a given city or area code that are specific to that location.
National phone numbers that can be called from any city in a given country and are treated as local calls, but are not geographically associated with any particular city.
HOW CAN WE PURCHASE INCOMING NUMBER FROM SAJAL SOLUTIONS?
It very simple, just contact us. We offer DIDs (Direct Inward Dialing) of almost all countries & in which you can receive calls from any country. Our DID are easy to use on freeware Softphone applications on Computers and even on smart Mobile.
DO YOU OFFER LOCAL PAKISTAN PHONE NUMBERS?
No we don't of local (pakistan) Phone Number or DID
DO YOU OFFER INTERNATIONAL NUMBERS?
Sajal solutions offers phone numbers for USA, Canada, UK, Australia UAE ,Europe, & GCC or you can say we have A to Z availability of DID Number.
WILL DIDS PURCHASED THROUGH SAJAL SOLUTIONS WORK FOR CUSTOMERS OUTSIDE MY COUNTRY?
DID or Virtual Number send calls to a static IP address/DNS Name of your system via VoIP. It does not matter where the equipment is situated in the world, provided that the customer has a good Internet connection. This means that a call center in India can also able to Use for example USA DID in India.
CAN WE BUY ANY COUNTRY AREA CODE NUMBER FROM SAJAL SOLUTIONS?
Yes, by simply sharing the state name and area code, you can choose a certain area code number of a country from us. As a result, a call center in Anywhere is now able to connect Their company globally and enabling clients to reach organization from anywhere in the world.
HOW TO USE A VIRTUAL NUMBER?
The possibilities are endless and flexible! You can redirect calls to a landline, mobile phone, or VoIP solution. Imagine being able to receive professional calls on your smartphone, no matter where you are in the world. Virtual numbers provide you with the freedom to stay connected with your clients, regardless of their location.
WHAT ARE THE BENEFITS TO USE VIRTUAL NUMBER FOR A COMPANY?
Benefits of Virtual Numbers for Expanding Your International Presence One of the main benefits of virtual numbers is creating a professional and international image for your company. By having a local number in a specific country, you strengthen the trust of your foreign clients and demonstrate proximity to them. This allows you to expand your customer base and enhance your global presence.
WHAT IS CHANNEL OF A DID?
A channel is a virtual phone line or virtual connection between your equipment and ours that allows a single phone call to pass through. If you have multiples channels, you can have multiple calls at the same time. All our DIDs come standard with single channel.
IS THERE ANY LIMIT OF CHANNELS ON THE DIDS WE PURCHASED?
We Offer single channel DID on our basic Package but no need to worry if you want to increase the channels as Now you can Increase your DID channels whenever you want by just contacting us on our whatsapp Support.
WHAT FEATURES WE CAN GET IN A DID?
After purchasing number from us, you can enable lot of features such as voice mail, call recordings IVR, Call whispering & conference call etc. Now you can set your company IVR on DID to enhance your client experience.
CAN WE MAKE WHATSAPP ON THE NUMBER PURCHASED?
Yes, DIDs numbers have a voice option. Allow users to make WhatsApp using call codes just like SMS calls.
Note: WhatsApp is a third-party program, our organization will not be liable to provide any form of support linked to it so we advise to use it accordingly to Whatsapp policy.
CAN WE SET IVR ON MY SAJAL SOLUTIONS PROVIDED DID?
IVR is an automated voice technology that provides an interactive menu system designed to help callers navigate different functions or be connected to a person within your business. Now you can set your company IVR on DID to enhance your client experience.
CAN I PORT MY NUMBER ON SAJAL SOLUTIONS PLATFORM?
Yes, you can Port your Number or DID on Our Platform, For more details contact us
CAN I PORT MY SAJAL SOLUTIONS DID NUMBER AWAY FROM SAJAL SOLUTIONS?
Yes, you can!
Web Development FAQs
What is website development, and why do I need it?
Website development is the process of creating and maintaining a website. You need it to establish an online presence, reach a wider audience, and promote your business or ideas.
What's the difference between web design and web development?
Web design focuses on the visual aspects and user experience, while web development deals with the technical and functional aspects of a website, such as coding and database integration.
Do you offer custom website development or use templates?
We specialize in custom website development, tailored to your specific needs and branding. However, we can also work with templates if that's your preference.
How long does it take to develop a website?
The timeline depends on the complexity and features of the website. On average, a simple website can take a few weeks, while more complex projects might take a few months.
What's the cost of website development?
The cost varies based on the project's scope. We provide a personalized quote after understanding your requirements. Our pricing is competitive and transparent.
Do you provide website maintenance and support after the launch?
Yes, we offer ongoing maintenance and support services to ensure your website remains secure, up-to-date, and performs optimally.
Can you optimize my website for search engines (SEO)?
Yes, we can integrate SEO best practices during development to help your website rank higher in search results, and we offer ongoing SEO services as well.
Can you make my website mobile-responsive and accessible?
Absolutely, we prioritize mobile responsiveness and accessibility to ensure your website looks and works well on all devices and is accessible to all users, including those with disabilities.